Frequantly Asked Question
May I get promotional materials for my school library?
After filling a request form at this link you may receive 20 days online access for 2 different grades texbooks or workbooks ( or 1 textbook and 1 workbook) of you’re choice.
*Please note that you must choose only 2 books each for a different grade. You won´t be able to select a textbook and a workbook for the same grade.
Canceling an Order
Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.
Use this link for password reset -> https://archi-math.com/my-account/lost-password/
How does your site protect my personal information?
Will you sell my email or other personal information to others?
No, We will not sell your email address to third parties. The information we collect from our visitors helps us to personalize and continually improve your experience at Stenhouse.com. We take our role in holding and using this information seriously.
I have a question about an order I have made
Please contact our Customer Service department by e-mail at firstname.lastname@example.org
When will my order ship?
All orders normally ship out within 1-2 business days of being placed. You will receive a confirmation e-mail with the tracking number for the order once the order has shipped. The tracking number will also show the estimated delivery date of the order.
What if I don’t receive my order?
If you are not received by the estimated delivery date, or with 7-9 business days, please contact our Customer Service department by e-mail at email@example.com. Our Customer Service representative will file a claim with the shipper. Be advised that the process can take 1-3 business days to be resolved.
What if I want to cancel my order?
All cancellation requests must be made within 1 hours of placing the order. Customers who want to cancel an order must contact our Customer Service department directly to provide the best opportunity to cancel the order before it ships from our warehouse. Please be advised that the process can take 24-48 hours and the cancellation is not guaranteed due to the volume of shipments we process daily.
What if my order is received damaged?
In the event that your order is received damaged, we ask that you please inspect the item thoroughly before contacting our customer service department. We ask that customers take a minimum of (2) pictures of the damaged book and e-mail them to (на мейла на сайта). Please include your order number in the subject line of your e-mail to us, along with the item ISBN number which can be found on on the page featuring the copyright and publisher information. Please allow let us know how we can resolve the issue for you, i.e., “replace the damaged/defective item”.
I returned the item, why haven’t I received my refund?
If you returned your order and were given an (RA#) return authorization number and you have not received your refund yet, it could be for a couple of reasons. Most refunds are processed immediately when receipt of the order has been confirmed and the return information has been updated in our system. It normally takes 2-3 business days for the credit to post back to the customer’s bank card/account, depending on the customer’s bank. Purchases made using Paypal or gift cards can sometimes take a day or two more. Always be sure to confirm that the shipment has been returned using the tracking number provided by the return shipper. If this can be confirmed and you still have not received your refund, please contact our customer service department.
What if I want to return the item?
All items have a 60-day return/warranty period.
Can I order over the phone?
No, please contact us at firstname.lastname@example.org
Why isn't my voucher code working?
Please, contact us at email@example.com
How should I use my Online PDF Books
To view and use your online PDF subscription, you need to enter your account. Also, you can use this link -> https://archi-math.com/my-account/ihc/. From the link given, you will see which are your active books. After that, click on the active links and it will lead you to the PDF book.